What is The Legacy Atelier?
The Legacy Atelier is TMC Fine Jewellers’ loyalty Program, designed to honour your journey over time. As you mark meaningful moments with us, you progress through chapters that unlock considered rewards, exclusive access and long-term benefits.

How do I join?
Simply create a TMC customer account. All registered accounts are automatically enrolled into The Legacy Atelier.

New members receive 100 points upon sign-up.

Is there a cost to join?
No. Membership is complimentary.

Do my points or tier expire?
Tier status does not expire.

Points are valid for 12 months from the date they are earned and expire automatically if unused.

Expired points cannot be reinstated.

How do I earn points?
Points can be earned through:

• Eligible jewellery purchases
• Reviews and photo or video submissions
• Referrals
• Social follows
• Anniversary entry

Eligible activities and point values are outlined in the Program overview.

How many points do I earn on purchases?
You earn 1 point for every $1 AUD spent on eligible products.

What purchases are excluded?
Points are not earned on:

• Shipping or insurance
• Resizing, rhodium plating, repairs or warranties
• Service-related charges
• Gift cards or store credit redemptions

When do I receive points for instalment or deposit orders?
Points are awarded once the order has been paid in full. Points are not applied at the time of deposit.

When are points applied for reviews or referrals?
Points are applied once the activity has been verified by TMC Fine Jewellers and any relevant third-party platform.

Can I transfer my points?
No. Points are non-transferable and must be redeemed on the account they were earned on.

How do I redeem points?
Points can be redeemed at checkout in accordance with fixed redemption tiers.

What are the redemption tiers?

• 1,000 points = $50 off (minimum spend $500)
• 2,000 points = $100 off (minimum spend $1,000)
• 5,000 points = $250 off (minimum spend $2,000)

Only one redemption tier may be applied per order.

Can I combine points with other discounts or sales?
Points cannot be used in conjunction with other promotions, discount codes or sales unless explicitly stated.

Can I redeem points on services?
No. Points cannot be redeemed against shipping, resizing, rhodium plating, repairs or other service-related charges.

What happens if I cancel or return an order?
Any points earned from that order will be deducted from your account.

How do tiers work?
As you accumulate qualifying points, you progress through four chapters:

• Chapter One
• Chapter Two
• Chapter Three
• Chapter Four

Each chapter unlocks additional benefits, experiences and exclusive access.

Do I ever lose my tier?
Tier status does not expire. However, if refunds, cancellations or adjustments impact your qualifying balance, your tier may be reviewed and adjusted accordingly.

Do Chapter Four members receive an entry reward?
Yes. Upon entering Chapter Four, members receive a one-time 500-point reward.

How does my birthday reward work?
Your birthday reward is issued 8 weeks prior to your birth date and remains valid for a total of 3 months.

Reward value is based on your current chapter.

Can I share my birthday reward?
No. Birthday rewards are non-transferable and must be redeemed on your own account.

What happens if I don’t use it?
Unused birthday rewards expire at the end of their validity period and cannot be reissued.

What are Double Point Days?
Occasionally, TMC may offer promotional periods where eligible purchases earn double points.

Do Double Point Days apply to all products?
Not always. Eligible products and exclusions will be specified at the time of the promotion.

What does co-creation mean?
Members may be invited to contribute feedback or participate in naming new designs.

Do I own the design if I participate?
No. All designs, names and concepts remain the intellectual property of TMC Fine Jewellers.

Is there compensation for participation?
No. Participation does not include royalties or financial compensation.

What is the Lifetime Trade-Up Program?
Our Lifetime Trade-Up Program allows you to evolve your engagement ring by upgrading the centre stone, whether that means increasing the carat size or transitioning to a different gemstone type. This is subject to Program conditions.

Who is eligible?
Eligibility and conditions are outlined in the standalone Lifetime Trade-Up Program Terms & Conditions.

Can a ring be traded up more than once
Each eligible engagement ring may be traded up once only.

What is the Jewellery Recycling Program?
Our Jewellery Recycling Program is an n exclusive Chapter Four benefit that breathes new life into existing precious materials. By reworking your existing gold and platinum, we reduce waste while honouring the value of what already exists. A thoughtful approach to craft, responsibility and legacy.

How is the value applied?
Following verification and valuation, a pro rata amount is applied toward an existing order balance, up to $1,000 AUD.

Can I redeem the value for cash?
No. Recycling value is non-transferable, non-refundable and not redeemable for cash.

What is the Philanthropy Program?
An exclusive Chapter Four benefit allowing members to redeem points for charitable donations made by TMC Fine Jewellers.

How often can I donate?
Once per calendar year.

When is the donation fulfilled?
Donations are aggregated and fulfilled annually. Members are notified once the annual contribution has been completed.

What are Priority Appointments?
Through our Legacy Atelier, we offer dedicated access to consultations and collection appointments, thoughtfully arranged around your schedule.

Are Priority Appointments always available
No. Availability is offered periodically at TMC’s discretion.

What are Founder Appointments?
Occasional opportunities to meet with TMC’s founders. Availability is limited and not guaranteed.

What complimentary services are included?
Chapter Four members may access selected services including:

• Complimentary rhodium plating once per year, per eligible piece.
• Complimentary ring resizing outside the standard 6-month period.

Services apply to TMC Fine Jewellers pieces only and remain subject to inspection and structural suitability.

How do I arrange a complimentary service?
Services must be organised through a TMC showroom or Client Support.

Who is eligible?
Access is exclusive to Chapter Four members.

Which products qualify?
Priority Crafting applies to engagement and ceremonial pieces with a standard crafting timeframe exceeding 6 weeks.

When is it unavailable?
Priority Crafting is not available during the Once a Year Sale period.

How do I redeem it?
Eligible members must add Priority Crafting to their cart at checkout.

What timeframe does it guarantee?
Priority Crafting guarantees a 4–6 week completion timeframe, excluding shipping.

Are event invitations transferable?
No. Invitations are non-transferable. Loyalty membership constitutes the invitation.

What if I cannot attend?
Event spaces are limited and subject to availability. Invitations cannot be transferred.

Can TMC change The Legacy Atelier Program?
Yes. TMC Fine Jewellers reserves the right to amend, suspend or terminate the Program or any benefit at its discretion.

Where can I find the full Terms & Conditions?
Full Terms & Conditions are available on our website here and apply in addition to any Program-specific terms.