SHIPPING AND DELIVERY

We offer complimentary express-insured shipping on all orders. Once your piece has been crafted and your order has been dispatched, you will receive confirmation with tracking details. Domestic orders typically arrive within 1 - 3 business days from dispatch.

We offer complimentary express-insured shipping on all orders. Once your piece has been crafted and dispatched, you will receive confirmation with tracking details. International orders typically arrive within 5-9 business days from dispatch. Please note that delivery times may vary depending on customs clearance in the destination country.

Yes. All TMC Fine Jewellers orders are sent via complimentary express-insured shipping, providing added peace of mind while your piece is in transit.

Yes. For the security of your piece, all TMC Fine Jewellers parcels require a signature upon delivery. This helps ensure your jewellery is delivered safely and securely.

If you are not available to sign for your parcel, it will be taken to the nearest post office or designated collection location for you to collect. This ensures your piece remains secure rather than being left unattended.

For international orders, duties, taxes and customs fees may apply and are determined by the customs authorities in your destination country. These charges are outside of TMC Fine Jewellers' control and vary according to local import regulations.

Any applicable duties, taxes or customs fees are the responsibility of the customer. We recommend contacting your local customs office before placing your order to understand any potential charges.

If duties or taxes are not paid and your parcel is returned to us, any costs associated with redelivery will be the responsibility of the customer. Please note that we are unable to provide a refund where an order is refused due to unpaid duties, taxes or customs fees.